Terms and Conditions

Last updated 1st May 2024

General

These terms and conditions set out the terms of the contract between Scotch Rocks ("we" , "us" , "our") and you.

Please read them carefully as they describe our and your rights and obligations. In the terms and conditions "you" and "your" means all persons named on the order, “goods” means the product being purchased. When you make an order with Scotch Rocks you are accepting these terms of these conditions. Our acceptance of your order and a contract will exist as soon as we send you your 'Order Confirmation' email. This contract is governed by English Law.

Delivery

Deliveries to the United Kingdom should arrive within 5 working days, mainland Europe with seven working days and rest of the world within fourteen working days. All orders are dispatched within one working day of us accepting your order. All deliveries will be made to the address you provided at the time of order. There will be a delivery charge from £9.99.

Return of Goods

You can return your item with fourteen working days of you receiving it. Items returned must be complete, unopened, in its original sealed packaging and in a re-saleable condition. Any items returned which have been removed from its sealed packaging will not be refunded or exchanged unless it is faulty or damaged on you receiving it. This does not affect your statutory rights.

Cancellations by you (Not including monthly subscriptions)

You can cancel your order with us at any time within fourteen days of you receiving it, inline with our Return of Goods policy.

Cancellations by us

We reserve the right to cancel your order at anytime before we send you your 'Order Confirmation' email. Any cancellation by us will be deemed to be a minor change and no compensation will be payable.

Care of Goods

To ensure you continue to enjoy your item, please follow the care instructions which you will find enclosed within your packaging. Following these simple care instructions will ensure your item maintains its appearance and feel.

Payments

All payments will be taken by credit or debit card and will be made in UK pound sterling. We accept Visa, MasterCard, Maestro and JCB.

Monthly Subscriptions

All subscriptions are for a 12 month term and charged to your payment method on a recurring monthly basis.

You can cancel your subscription at anytime. If you choose to cancel your subscription before its 12 month term as ended, you will still be charged for any remaining months. As an example, if you choose a one bottle subscription package and cancel after 8 months, you will be charged for the remaining 4 months in full.

If we are unable to take payment for any outstanding monthly subscription charges, we reserve the right to continue to attempt to take payment until payment is made. Where we are unable to take payment, we may at our discretion use a third party to recover any outstanding subscription charges.

Liability

We are not liable for any damage caused by or to you and or your goods due to any misuse of the goods.